POLICIES

BOOKING

RETURNS

Due to the nature of our products, all sales are FINAL. Please take your measurements BEFORE placing your order to make sure that the wig will fit your head size. All ready to ship wigs will have the measurements in the description, that will tell what head sizes it is made for. All custom wigs will be made to fit the measurements that you give. Please be very precise when taking your measurements.

 

We are not responsible for improper measurements that will result in your wig not fitting properly. Be very careful when taking your measurements.

You can now book your hair appointments and consultations online through our booking link.

NON-REFUNDABLE DEPOSITS REQUIRED

 

All clients are able to book up to 4 weeks out, all appointments booked out further than 4 weeks will automatically be canceled.

 

Please keep in mind that there we prohibit the presence of children, or any persons who are not receiving services. If any guests accompany you to your appointment, your appointment will be rescheduled. 

The Essence Collection does not charge a late fee. However, after 15 minutes the appointment will be canceled; no exceptions. 

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